We are looking for a receptionist for our
mobile repair shop that will be taksed to manage customer queries and
other front desk related tasks.Recommended:PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | NECTA AND MOCK EXAMS 1988 – 2019. CLICK HERE!
will also be asked to process orders, modifications, and escalate
complaints across a number of communication channels. To do well in
this role you need to be able to remain calm when customers are
frustrated and have experience working with computers.
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Duties and responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2021 (1,319 POSTS)
Qualifications and skills:
- A diploma in a related field (Accountancy, marketing, finance will be a plus).
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
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Salary and Remunerations:
The salary is 350,000 Tshs