We are a diversified standalone
African financial services group, delivering an integrated set of
products and services across personal and business banking, corporate
and investment banking, wealth, investment management and insurance.
Group Limited is listed on the JSE and is one of Africa’s largest
diversified financial services groups with a presence in 12 countries
across the continent and around 41 000 employees.
Absa Group Limited
is listed on the JSE and is one of Africa’s largest diversified
financial services groups with a presence in 12 countries across the
continent and around 41 000 employees.
PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | ZIPO ZA NECTA NA MOCK 1988 – 2019. CLICK HERE!
own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius,
Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in
Tanzania and National Bank of Commerce), Uganda and Zambia. We also have
representative offices in Namibia and Nigeria, as well as insurance
operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and
Position: Head of Customer Services
Location: Absa House – ABT
Bring your possibility to life! Define your career with us
over 100 years of rich history and strongly positioned as a local bank
with regional and international expertise, a career with our family
offers the opportunity to be part of this exciting growth journey, to
reset our future and shape our destiny as a proudly African group.
To plan, manage and monitor the implementation of customer service
activities and processes in order to deliver on approved operational
plans in an effective and efficient manner.
- Management of the assigned area: Allocate duties, workflow management
and query resolution to team leaders in order to achieve operational
targets including prioritisation and work schedules. Reporting on
internal and external SLA and TAT with the manager and address any
process failures specific to the area. | Team management: Planning
resources for optimisation, including leave request, resignations and
access control. Manage talent and succession planning and performing
mentoring and coaching when required. | Cost / Financial management:
Monitor expenses and ensure unit remains within the budget. Review cost
allocation on a monthly basis and investigate items not correctly
charged to the department. | Risk Management: Ensure all regulatory
requirements are adhered to. Ensure the process, control requirements
and risk management frameworks that have been designed for the area are
understood by all members of the team.
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)