New Job Vacancy at JSI Research And Training Institute Inc, Human-Centred Design Consultant

JSI/EpiC Tanzania

Human-Centred Design Consultant
Human-Centred Design Consultant Terms of Reference
Period of Performance: 20 days (April 30 2021 – May 30, 2021)
Background:
JSI
Research and Training Institute Inc (JSI R&T) in conjunction with
inSupply Health Ltd, an independent regional advisory firm based in
Nairobi pioneering new approaches to improve public health supply chains
in East Africa. inSupply Health draws from the experience of its
affiliation to JSI R&T. Our team of dynamic local consultants works
closely with public and private sector clients to design optimized,
responsive and resilient supply chain systems.
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JSI R&T and inSupply
deploy systems that deliver essential health products such as
antimalarial and HIV medications, vaccines and contraceptives in complex
settings. We take proven methodologies from the commercial sector and
adapt them to local conditions. We involve our clients closely in
shaping their supply chains so they can own, implement and continuously
improve their systems over the long term. We specialize in: developing
supply chain maturity strategies, building organizational capacity for
supply chains, designing and implementing data-driven, optimized supply
chain systems and quantifying health commodity needs. JSI R&T and
inSupply don’t just help our clients select the right technology for
better supply chain management. We also invest in people and processes,
helping to build a culture of data use and continuous improvement.

IMPACT Team Project Background
The
IMPACT teams provide a structured and rigorous process for supply chain
problem-solving. A system of interconnected teams, made up of people
across functions and disciplines who meet routinely and are:

• Trained to develop, interpret and set targets for key supply chain indicators, and use action oriented dashboards
• Encouraged to follow a structured, problem-solving process
• Empowered
  to use their data for operational and strategic decisions with ultimate
  goal of improving the performance of their supply chain

JSI
R&T is currently implementing the IMPACT Teams approach in 3
districts in Tanzania (Sikonge, SingidaDC and Kigamboni). The IMPACT
teams were envisaged to operate at four levels:

• At health facility level to meet monthly for operational actions and decisions;
• At district/council level to meet monthly for operational actions and decisions;
• At region level to meet quarterly for tactical and strategy actions and decisions; and
• At the National level for strategy, policy and overall supply actions and decisions.

IMPACT
Teams have been rolled out at both the regional, district/council and
facility levels in Tanzania. At the national level the team has not
been operationalized.

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There have been notable challenges around
the implementation of the regional level IMPACT teams with the main one
being around motivation for teams to hold their meetings and use the
IMPACT team quality improvement process to contribute meaningfully to
supply chain performance management and monitoring. Some teams have not
been able to meet at all and the ones that are meeting have anchored
their meetings on partner supported activities (Support and Monitoring
activities) which is not sustainable nor does it demonstrate that the
approach is valued. Another challenge experienced is teams not being
able to identify the root causes of the problems as they do not have
direct contact with the facilities where the actions take place. We
conducted an internal deep dive assessment to identify the underlying
challenges and key differences between the region and district level
ITs. From that activity, we summarized the problem using the problem
statement below.

Problem statement: The current IT design is
better aligned to the job function and motivations for districts and
facilities but doesn’t appear to meet the needs and motivators of the
regional level. There is also a disconnect between these two levels of
ITs in terms of communicating to each other; communication was intended
to provide an avenue for escalation and feedback as well as connecting
to the action plans, all of which are critical to the ITs to improve
performance and decision making for the supply chain holistically across
levels.

It is with this background that JSI R&T wants to
conduct a HCD activity to generate insights that will help us redesign
and improve our interaction with the Regional ITs.

Research Questions:
1.
What about the IT data, process or outputs could be adapted or
redesigned to better suit regional needs around data consumption, data
use, action planning and decision making (in the context of supply chain
management and improving performance)
What are the data needs for the regional ITs? What decisions do they need to make and what data will support these decisions?
What
would motivate regional stakeholders to participate in IT meetings or
use the IT process for decision making and SC performance improvement?
Is there a meeting frequency that would work regularly for them?
If
meetings are not the optimal method for consuming and using supply
chain data what alternatives would encourage regional supply chain
managers to regularly consume and use data

2. How should the regional and district ITs connect with each other, share information and escalate issues that may arise?
3. How do the different levels of IMPACT Teams better coordinate or complement each other?
4. What is the role of the regional IT visa vi district/council ITs?

• action plan follow up
• communication
• oversight/management

5. What are the enablers that would support IMPACT team approach sustainability?
6. What challenges would be a barrier to sustaining the IMPACT team approach and what are solutions for overcoming them?

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Who we are looking for:
JSI
R&T is looking for a HCD Consultant to work with the JSI R&T
and inSupply Health team to conduct HCD research and generate insights
and prototypes to inform the re-design of the regional ITs. Our ideal
candidate has 2-4 years experience with design research, understands the
Tanzanian context, has some exposure to interviewing and working with
MOHCDGEC and PORALG staff, is a flexible and adaptive thinker, is
organized and productive and is able to work across a range of
personalities. He/she is team oriented with a demonstrated ability to
get things done, build and sustain momentum with activities and
partners, and seeks robust, creative solutions to problems.

SPECIFIC ACTIVITIES & RESPONSIBILITIES
The consultant’s responsibilities will include:

• Meet
  the JSI R&T and inSupply teams to get an overview of the IT
  approach and the tools used by ITs and summary of findings from our
  Adaptive Learning sessions
• Review previous HCD work conducted
  for ITs including current role profiles, with a particular focus on
  Resource Ritah, Lucy Leader and Influencing Irene
• Review of the
  concept note and interview guides that were developed to refine/ ensure
  that they are aligned to answer the research questions
• Engage
  identified stakeholders in various regions and districts through
  interviews seeking to understand the needs, motivators, roles, pain
  points and motivation for the Regional ITs. The interviews will be
  conducted in 3 regions; Dar es salaam, Tabora and Singida (virtually
  with possible support from the JSI R&T and inSupply teams)

–
Conduct at least 6-9 interviews in total at the regional level (the
regional Pharmacist, Regional Medical Officer (RMO) and the Regional
Health Secretary)
– Conduct at least 6 interviews in total at the
district/council ITs (at least 2 in each of the selected area and can be
a mix across different ITs)
– Engage the team from JSI R&T and
inSupply to process research, generate and summarize the insights,
update existing personas and generate new ones as relevant, and develop
prototypes that fit the regional level ITs

DELIVERABLES

• Inception
  report with a work plan detailing approach around consultation on the
  delivery of the assignment and confirmed recommendations for moving
  forward, based on consultation with the team
• Summary report of
  research findings with personas — including specific updates to the
  Resource Ritah, Influencing Irene and Lucy Leader role profiles —
  journey maps (if relevant) and key insights supported by data that can
  be used for prototyping and redesign.
• Ideation and prototyping
  workshop (possibly conducted virtually) with key stakeholders from JSI
  R&T and inSupply to co-create prototypes for the Regional level IT
  that will be used to guide our re-design of the Regional ITs and also
  guide the development of monthly briefs that will be shared with the ITs
  by JSI R&T and inSupply.

This is a part-time consultancy based in and might include travel to some of the regions where we work in.
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HOW TO APPLY
Interested candidates should submit their proposal.
Email: tanzaniahr@jsi.com
The deadline for submitting the application is 12th April 2021.