Head, Priority Banking
Job: Retail Banking
Primary Location: Africa & Middle East-Tanzania-Dar es Salaam
Employee Status: Permanent
Posting Date: 29/Jan/2020
Unposting Date: 13/Feb/2020
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Deployment of client value proposition
In-country deployment of global value proposition and its enablers ensuring CVP is operationalized
Provide country insights to Group in design of CVP
Implement Priority acquisition programs.
Implement global playbooks
Activating sources of leads to achieve business targets (MGM, digital, marketing campaigns, ecosystem, work with EB & alliances)
Ensure frontline is supported with adequate marketing tools, pitch-books
Manage cross-border referrals program and processes
Activating deepening strategy
Deploy activities to activate, build balances and deepen Priority client relationships
Prepare localized offers and campaign scripts
Deploy and work with CR teams on client engagement protocols.
Manage in country processes and programs for upsell, cross-segment client migration, ensuring client experience is maximized
Deploy global client journeys
Execute the globally-defined client journeys
Voice of Client
Use voice of client to champion needs of clients and remove pain points or enhance client experience
EXPERIENCE/ KNOWLEDGE REQUIRED
- Excellent knowledge and relevant experience in related fields such as client segment, retail banking products, marketing and/or analytics
- Strong execution capabilities
- Ability to lead and coordinate widely across multiple stakeholders to achieve outcomes
- Analytical and strong numerical skills
- Strong people management skill
- Excellent communication skills
- Ability to work with others to influence outcomes.
- High level of energy to achieve desired outcomes
- Passionate about clients
Apply now to join the Bank for those with big career ambitions.
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